Carlton Leisure reviews

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18 Jul 2013

Dear Ronny,

I am writing regarding one of your employees by the name of Jazz. I recently booked a ticket throuh Carlton Travel and Jazz helped me to book. She provided me with an excellent service and kept me up to date promptly at various points during the booking process. Overall she was very polite, helpful and represented your company well.



Vikram Shah
08 Jul 2013

Dear Pasindu

This is to let you know we had wonderful time at Victoria falls and also fin Mawana lodge, Botswana.

I can not fault your help in any way. We have used carlton leisyre before and will not hesitate to recommend others and also personally using for my future travels.

Please tell others in your organisation for the excellent service you had provided. Nothing was too much for you when contacted. Thanks.


Vikram Shah

Michael Rushworth
22 Jun 2013

Dear Ronny,

I thought it worth mentioning the positive customer experience I had with your agent Shane, today and I specifically asked for your contact details, as I believe people should be complimented and praised, when deserving.

Shane has been dealing with my last-minute booking to Brazil and he made the whole experience pleasant and stress-free. His patience, professionalism and inter-personal skills were instrumental in securing my business with you today.

I have spoken with agents of other companies and whilst equally professional, they did not provide the same sense of warmth and genuineness as Shane.

So well done and thank you to him and please pass on my comments.



M A Hasanzade
28 Mar 2013

I wanted to take this opportunity, to say that you have not only a customer but a happy client.

Alex was outsanding at 5 star customer service level. He has been by far the best in delivering an excellent flight deal.

You should be proud of having such a golden treasure within your company.

Kindest regards

M A Hasanzade

Sheila and Monte Fresco MBE.
06 Mar 2013

Hi Rick

Monte and I would just like to say a huge thank you for your efforts in securing a refund for our cancelled trip. Your most professional service has impressed us both. We will definitely be using your Company again in the future and will be recommending Carlton Leisure to our family and friends.

Again, many thanks

Yours sincerely,

Sheila and Monte Fresco MBE.

02 Mar 2013

Hi Dennis.

Thanks for your help sir I am happy about this informition and spell of my name are correct so please could you book my ticket thanks.

I realy appreciate your services and you are a very good service provider I never gorget you sir thanks for your help.

Kind regards,


Dr Gurdip S Chahal
31 Jan 2013

I am writing to feedback on the service I received with finding flights and booking of my flights for my family.

The actual itenary was quite complicated. Your agent named Josh was fantastic in helping me find the correct flights in terms of times, stop overs as well as price.

I would like to say how excellent his customer service was and state how I never usually go out of my way to send emails like this.

I would like to thank Carlton Leisure and Josh in particular.

Yours sincerely

Dr Gurdip S Chahal BSc (Hons), MBChB (Hons), MRCS.

06 Dec 2012

Many thanks for finding me a good deal Dennis.It was pleasure working with you.

I would definitely count you when i have to travel next.Also can i forward your number to my friends in case if they are looking to travel anywhere

Thanks Again


16 Nov 2012


We recently flew to Israel via Brussels airport & booked the flights through Carlton Leisure.

The on-line booking procedure was straight forward and a confirmation email was sent very quickly. I contacted Carlton nearer the flight date about a couple of things and my email was answered relatively quickly.Printing the on-line e-ticket which was sent was easy.

I booked travel insurance through the site & got what I considered to be a good price after comparing it with a couple of other quotes. The on-line price is cheaper than booking by telephone, as is usally the case. I would however print the terms and conditions off so you know exactly where you stand.

Overall, an excellent experience with Carlton. Their communications are extremely good, no problems throughout the journey and I would certainly not hesitate to book a journey with them again. Highly recommended.


Ranjini xx
22 Oct 2012

Hi Nimi

Excellent trip!! I can't thank you enough. All the tour members enjoyed and I got lots of praises for organising the trip. All honour goes to you and John. Tamarind tours did very well and was so helpful. I will send Justin (Mumbay agent) a separate email to thank him for all the help he did.

Best wishes

Ranjini xx

Patricia Lawman
04 Oct 2012

Dear Victor,

Well we have returned to England having had a wonderful time in Bangkok, bit of an eye opener this place.

The journey then to Myanmar was just an amazing.

Having queried with you ref: extra kilos to take things for an Orphanage.

Transpired, I needed not have worried. The plane had a 60 passenger shortage. Guess who got through with 33 kilo's, at no extra cost. The Orphanage were so grateful !

I just want to thank you for arranging our flights etc; everything went well with no problems.

So, until our next plans for travel.

Wishing you all at Carlton Leisure the very best, keep up the good work.

Patricia Lawman Mrs.

Jack Adams
04 Oct 2012


Many thanks for your service today, you have done a very good job.


Jack Adams

18 Sep 2012

Dear Sarah,

Thankyou for your help with arranging the flight to China for me. This is the first time I have arranged a flight via the internet and over the telephone. Usually, I would make my travel arrangements face to face through a travel agent. I am happy with the service you have provided through Carlton leisure. Keep up the good work, it is a credit to you.

11 Sep 2012

Dear Eva,

I just want to thank you as all the flight you organised for me worked very well, so in my next trip I will get in touch with you , many thanks again, the only problem time went too fast and I am back again ! But at least we have sunny weather today!!

31 Aug 2012

Thanks Shane, that’s perfect.

Also, thanks for your help with this booking – we’ve been impressed by your service, knowledge and efficiency



For MJ

23 Aug 2012

Thank you Abhi for all your help in booking my flights. I think you went the extra mile to help me and I am most grateful for that. I will certainly call you first when I need to book any more flights.

18 Jul 2012

Hi Prasanth

Just wanted to give you some feedback from the holiday.

Was fantastic, really enjoyed it, the guides were excellent.

You mentioned about sending you some photos, what sort of photos were you after?

We received a call from your agency 2 days after we had left mentioning a change in the itenary and to call u asap, which I thought was abit strange as we had already left.

There was a problem with one of the flights.

The internal flight from Cairo to Aswan seems to have been a mix up. We were booked on a 5am flight which was confirmed by the agent who collected us 2 days before, however, on the day, there was no 5am flight, there was a 4:40am which we were not on. Instead we were put on an 8:30 am flight, which the agent could not change for us. It was annoying as we then spent some 4 hours just waiting at the airport.

By the time we reached Aswan at 11am, there was a rush to reach the envoy at 11:30 to leave for Abu Simbel.

There was no lunch stop, minimal breakfast, so it was a tough day, but the sight of Abu Simbel was so breathtaking it made it all worthwhile.

The rest of the trip was smooth and the services provided were excellant.

Once again thank you

28 Jun 2012
thank you for you cooperation and the time helping me with the tickts, and I will contact and recommend you in the future for tickets that we need.
John Horton
22 Jun 2012
Thank you so much Krishani for your careful and considerate handling of my effort to book a ticket from Columbo to Heathrow for my son. It was a difficult situation for my wife and I to cope with as we didn’t know just what to do. You conducted the whole situation in a most caring and professional way and we just want to thank you very much. Please tell your managers that I have sent this and that I hope they appreciate your good work.
Monica Parrott
18 Jun 2012
Many thanks for your service Abhi and I look forward to doing business with you in the future.
13 Jun 2012
We appreciate your hard work and quick response, your customer service was excellent and very much appreciated.
Sajeev Kumar
10 Jun 2012

I have been trying various travel agencies and most of them have been cold, to say the least but it was a pleasant surprise to come across an executive as helpful as victor who was not only helpful and patient in handling my inquiry,he allayed all my doubts and fears that I had whilst booking.

If there is any leverage of the customers feedback, let my comment on Victor stating that he is a true ambassador of your organisation be noted for our records.

It was an immense pleasure in dealing with him and will keep this in mind, especially for all my future dealings. I would say that you have acquired a customer because of Victor.

Dr. Mike Maloney
19 Apr 2012

Dear Eva,

Thank you for sending the hotel Voucher.

I will certainly call you again, you are very professional; that is the reason I gave you a mention on BBC Radio last week.

Many thanks,


15 Feb 2012
The purpose behind writing this mail is to share my experience using Carlton Leisure’s website. It was extremely user-friendly and helped me immensely book the flights with much convenience.
Ron Eve
06 Jan 2012

Hi Mr. Mayur!

Many thanks for the efficient way in which you booked our holiday to see our daughter in Tasmania in February, You are, indeed acredit to Carlton Leasure for the way in which you transacted our requirements,so promptly and with patience, It was greatly appreciated.

15 Nov 2011
Your website has improved alot, and offers extremely good deals.
Sinead Cheal
06 May 2009

we have just returned from our holiday in Sri Lanka and I wanted to thank you for your assitance in organising the holiday which we enjoyed. Our driver was fantastic and I would recommend him to anyone and will be writing to your contact Tour Company in Sri Lanka as we were every impressed with the service.

I just wanted to advise you of a couple of things however just for future reference. The hotels we stayed in (Mount Lavinia- Colombo, Kandalama-Dambulla, Tea Factory- Nuwara Eliya and Royal Palm Kalutara) were all fantastic-service and standard very high and the food exquisite. (Although it might be good to note that Royal Palms catered for more western food which we were a little disappointed with as we loved the Sri Lankan food- I think it was better for people looking for an all -inclusive stay although the hotel itself was lovely!) However the Le Kandyan hotel in Kandy we were very disappointed in and I would ask that you do not recommend your clients stay there. Firstly it was a lower standard (rooms ,food etc) than all the others -more like a three star and also we had some trouble there with some drunken Sri Lankans using the pool . The management were very unhelpful and I have written a report which has been left with NKAR Tours as it was very poor and they were also appalled by our treatment.

I just wanted to give you some feedback to help with others looking to travel to Sri Lanka as I would not want them to have the same experience as we did so please do not recommend this hotel. This did not however ruin our holiday as we were only there two nights-all the rest of the trip was great and we thoroughly enjoyed our time there. Thank you once again for all your assistance. We shall be booking our next trip through you-just need to decide where!!

Dr. V.P & Dr. A.P. Kariyawasam
08 Jun 2008

We would like to confirm in writing that how pleased we are with all the tour arrangements you made on our hoilday to China. You had planned it so well that we had a wonderful time in China. The hotel accommodation, tour guides, excursions and the shows you arranged were excellent. We especially enjoyed the Yangtze River Cruise which was terribly relaxing amidst breath taking scenery. We could not make a single adverse comment or complaint on anything throughout the time we spend in China . It was was a wonderful experience.

You have excelled yet again in compiling such a fabulous tour programme after the one you did for us on the African Safari. We thank you once again. Well done Carlton Leisure.

24 Oct 2007
All looks fine. Very good, and thank you again for your efficient help!
Vathsala Sakthi
13 Aug 2007

We are back from our wonderful holiday to Hong Kong & China.

Hong Kong was buzzing and vibrant while China was cultural and invigorating.

One has to visit China in order to experience its wealth of culture and history; it was over whelming.

Our heart felt "THANKS" to Deepa for arranging a trip that can only be described as a "HOLIDAY OF A LIFE-TIME".

All her expertise ensured that our holiday went like clock works.

Travelling between Hong Kong, Shanghai, Guilin, Xi'an and Beijing was like entering in and out of different time-zones frozen in the 21st century, but only to find that when we returned to London, it was all a dream that came true.

Our Best Wishes to Deepa & Carlton leisure.

Theresa Wright
13 Mar 2006
We had a wonderful time and you should be very proud of your company. We shall recommend you to all our friends.
Dr Vidya & Dr Ayomi Kariyawasam
10 Oct 2005

We had the most amazing and wonderful holiday that we could ever imagined. Everything was well organised and structured. Your planning was impeccable. The local tour operator, Leopard Tours was very professional and courteous. They were very punctual and held the entire itinerary making ourselves feel most welcome.

Your pick of the hotels ie. Sopa ,Sarina and Mountain Lodge were wonderful and luxurious. I thought the Mountain Lodge was the best ! The food ( buffet) at Sarina hotels were fit for a king !. Given the choice I would prefer Sarina to Sopa because of the food itself.

All in all everything went wonderfully well. We are so satisfied that we will definitely go back again in the future and we will get back to you on the next trip. You did a superb job in organising the most amazing holiday. Well done Deepa and many thanks.