I thought it worth mentioning the positive customer experience I had with your agent Shane, today and I specifically asked for your contact details, as I believe people should be complimented and praised, when deserving.
Shane has been dealing with my last-minute booking to Brazil and he made the whole experience pleasant and stress-free. His patience, professionalism and inter-personal skills were instrumental in securing my business with you today.
I have spoken with agents of other companies and whilst equally professional, they did not provide the same sense of warmth and genuineness as Shane.
So well done and thank you to him and please pass on my comments.