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We are experiencing very high number of calls, so please call us only if you have your travel within the next 7 days. Find out more

Coronavirus Update

NOTE: For changes/ cancellation, please call us on 0208 100 0000

Due to coronavirus outbreak, we are currently experiencing high contact volumes on phone and email. As the situation is still evolving, airlines and other travel partners are continually reviewing their policies.

We are monitoring the situation closely and will continue to provide information and assistance to travelers. We recommend you check the travel advisory from your local authority for travel planning.

If you are not due to travel within the next two weeks, we recommend you to hold off contacting us so we can help those traveling immediately.

We recommend before you travel

  • Check the flight status on the airline's website in case if your flight has been delayed or cancelled.
  • Please ensure you have plenty of time to get to the airport before your flight as there may be additional screening.
  • Check your travel insurance to see if changes and cancellation due to unforeseen events are covered.
  • In case if there are no policies that state to waive change or cancel fees, you will be subject to normal airline policy rules and restrictions, including all penalty fees.